I purchased a custom strap from Delugs in 2024 for my partner’s Cartier Santos Dumont. After a year and a half, the glue began to come undone and the stitching started to fail. I wasn’t initially concerned, as the company advertises a lifetime warranty, so I assumed it could be repaired or replaced.However, I was told that my partner washing his hands counts as general wear and tear, and that this is what caused the glue and stitching to fail, despite there being no other visible damage to the strap. As a result, it is not covered under their warranty. Instead, I was offered a 10 percent discount on a replacement strap, along with a suggestion that I choose a different leather to suit his so called “hardcore needs.”I would avoid this company. In future, I’ll be purchasing directly from Cartier instead.
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