I purchased two straps from the "Panerai Straps" collection, explicitly named "Chunky Watch Strap." In the world of Panerai, "Chunky" implies a robust thickness (4-5mm). What I received were standard 3mm thin dress straps that look ridiculous on a Panerai.When I contacted customer support, they admitted that "expectations can differ" and that the name might be interpreted differently, yet they hid behind the fine print in the specs.The real issue is their resolution: I paid $55 for shipping + ~$50 in non-refundable import taxes. Delugs insisted I return the items for a refund, which would mean I LOSE over $100 USD in sunk costs just to fix their misleading marketing. They refused to offer a store credit or a replacement that doesn't penalize me financially.Warning to international buyers: If the product description misleads you, you will be left paying the price. Do not trust the product titles.
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