I ordered a custom dress for my graduation and provided my exact measurements, but when it arrived, it was far too short and completely unwearable. I immediately emailed the brand to request a replacement, as the dress was clearly faulty, but after sending three emails, I still have not received any response.I am extremely disappointed in the nonexistent customer service. I would have much preferred to resolve this directly with the brand, but the lack of communication has made that impossible. Because the dress was unwearable, I had to buy another outfit last minute for my graduation, which was stressful and frustrating.Overall, this experience has been very disappointing, and I cannot recommend ordering from this brand.
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