Absolutely a truly truly horrible brand. You look at the designs on their website & they’re beautiful but the experience of buying from here is horrible. I’ve ordered a dress 3 weeks ago and on their site they state 5-7 working days for it to arrive. Not only did it come with a £110 duty tax which is not calculated anywhere but they managed to get the export/import code wrong MEANING THAT THE PACKAGE WAS RETURNED BACK TO SENDER IN INDIA BECAUSE THEY DIDN’T EVEN BOTHER TO PUT THE RIGHT CODE ON THE PACKAGE AND CUSTOMS COULDN’T ACCEPT IT. It’s been over 3 weeks no replies from costumer service even though I’ve written to them multiple times meaning they’re holding my money HOSTAGE and won’t reply to giving me a refund or arrange for a free shipping ON TIME. Not even mentioning the duty tax which I need to hope to god to get refunded. AVOID AVOID AVOID. Extremely unprofessional, slow, unaccountable and not worth buying from here!!!!!!!!!!!!
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