Ordered one of their gold touch lamps when on sale because I couldn’t justify the regular price. Arrived damaged, the product had been soldered so poorly and half heartedly that the top of the lamp had snapped off in transit and therefore the touch to turn on/off did not work. Contacted customer service and they were great, quick to send a replacement. However, the replacement did not work at all. Must have been some kind of wiring/electrical fault because it would not turn on at all even with charging. Best I could get was a millisecond flash of light when I used the power button at the base of the lamp. Contacted customer service again and they were more than happy to refund me. I’ve got no problem with their customer service team they were very helpful throughout, but their product is not good. The quality doesn’t reflect the price they are charging and like others who have left reviews, I’m fairly sure they are drop shipping at least some of their products. My AusPost notification said my package was being sent from (REDACTED), although can’t go back and check the finer details because it was from 10 months ago. I left a review on their website which was never published, was worded very similarly to this one. Save your money, their nicely curated social media accounts don’t show the poor quality of the products.EDIT: Dennis Did It requested I remove the shipping details from this review as they claimed it breached privacy guidelines. I stand by my comment that I believe their products are drop-shipped.EDIT 2: Dennis Did It then proceeded to flag my review as ‘defamatory’ and tried to have it removed. The request was denied by TrustPilot.
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Shop Lighting, Design Objects and Tableware @ dennisdidit.com
