They do not provide workable solutions. They have extremely limited availability. They will cancel appointments with no valid reason given. They are unwilling to compromise on anything. I would give zero stars if possible.I purchased an alloy wheel insurance policy from Car Care Plan via Marshall Motor Group (both terrible companies and to be avoided at all costs). Unfortunately for anyone who has purchased this policy, Car Care Plan have decided to appoint Dent Wizard as their repairer.Despite being told when I purchased the policy that weekend repairs are possible, backed up by the policy wording, T&CS and IPID, Dent Wizard completely refuse to do any repairs at the weekend. They even refuse to do repairs on weekday evenings. The only time they will make a repair is Mon-Fri, 8am-6pm. They say they will come to your work, which is fine if you drive to work, stay in one place all day and your car isn't parked on the road. But for anyone who leaves their car at home, maybe on the road due to lack of off-road parking, or like me uses their car for work and travels to multiple places in one day, then they will refuse to repair your wheels. This means you have just wasted hundreds of pounds on a policy that does nothing.I have tried to find a workable solution with them. They claim the repair should only take around 1 hour. I said I can choose a day where I will be in one location for 2-3 hours, but they said no. They will only give an am or pm slot. I asked if they could attend on a rare work from home day, a date more than 6 weeks away, but they said no as they have no availability and gave me 4 other days which they knew I cannot do. I eventually managed to book them in for a rare work from home day. Which they then cancelled a few days later with "due to unforeseen circumstances" being the excuse. When I questioned them on the phone, the person I spoke to had no idea why it was cancelled. They are refusing to provide a workable solution and even if you do manage to book a day with them, they may cancel it for no reason. They keep denying any responsibility saying "they're just a third party" even though they are refusing to adhere to the terms of the policy. Further to this, Car Care Plan are also denying responsibility, claiming that as I read the T&Cs and IPID prior to purchasing, I should have been aware of the time/day restrictions, even though all the documents make no reference to any such restrictions being in place.Find another company who will actually be able to repair your wheels.
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