This is a contractor that VW uses to service warranty claims. So VW is not servicing direct, they are using a contractor wherein Dent Wizards must receive approval from VW. We paid extra in our lease to have this repair service available, for any paint scratches or minor damage.First time we booked, the technician did not turn up. Next booking, the appointment was rescheduled last minute (queen's death) and booked over 30 days later. They came out, did a survey, never contacted us again and never followed up for an appointment to actually fix.Only after threatening breach of contract, they came out 1 year later, right before we had to hand the car back, and did a partial job... and we still had to pay £198 with VAT for "minor paint" damage.I honestly do not understand how companies like this are allowed to trade.
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