my brand new Mercedes E class which had 1 pin dent and 1 scuff has been left in an awful state because of poor quality work. The repair has left my car looking worse than the pin dent and scuff. After having an independent technician inspect the car I am mortified. Some of the things listed in his report include; poor filler work,pin holes in the filler, rubber has been painted over, suage line is no longer straight, scratches visible under paint, dents still visible, horrendous paint work which is grainy to touch feels like sandpaper, a difference in the colour, No fade out or thinners seem to have been applied, harsh lines all over, rough dry paint, no shine, the list goes on! All I had was a pin dent and a scuff!!! I have contacted Mercedes who are livid also as this shoddy back street repair has been paid out for. DWV have said to “email us pictures”. The job took 2 days to do, he came back the next day (a saturday) which I’ve been told is no longer considered a SMART repair. Anything that takes over a day should have gone into a body shop. Currently awaiting a response but not holding my breath. However, I will be taking this to the very top and claiming compensation also. Do not sign to say you are satisfied with the work because these cowboys will wreck your car and make you do all the chasing around to right their wrongs. Absolute frauds. Oh and they have lost their Mercedes Benz contract!!! Mercedes no longer use them, they now use Shine - I wonder why!!!!
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