Darren came to repair a fairly bad scratch on my car today and did a smashing job. Appointment Wait times are long and some of the customer service advisors don’t listen or care about queries. I was auto booked in for an am slot, I called to change to pm, to be told ‘oh it’s fine just text your technician telling him it’ll have to be pm’. I did this, heard nothing. Rang a week before the appointment to make sure they were aware of this to this time be told ‘it’s not been changed and we’ll have to rebook you’ putting me back about 5-6 weeks. Very annoying. If it weren’t for customer service lacking, would be 5🌟
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