This is the second time I have had to use this company due to my insurance when I purchased my vehicle. Both time have been a nightmare. The technician was good and I have no issues with the work they carried out. Their so called planning department is incompetent. The first time I used them i explained I was only at my home address 2 day a week. The same days to make it easier for them. It took me calling them 6 times before they offered me an appointment on the days I had specified. This time they were meant to be coming tomorrow and the technician called to ask if he could change the day as the office had booked in more jobs then he was able to do. I said NO this has been booked for a month and I have taken time off work. As I am self employed this is costing me money. Then their planning department just sent through a new date without any communication. I called and they as good as said tough. They do not care and now I have placed an official complaint with them. I told them they can cover the £60 excess I have to pay due to their incompetence and not even having the decency to call and explain anything. I will also be calling my insurance to lodge a complaint with them as well. They have the worst planning department and customer service I have ever encountered 🤬
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