Don’t work with this company. The technician was a no show for my appointment. I was given no rescheduled date or time, no accommodation for my wasted time. I had to keep calling dent wizard to see what was going on. I talked to the manager, Ryan who was very rude. All he did was make excuses and talk over me. Ryan insinuated that it was my fault because I’ve gotten this repair done multiple times already and that I didn’t reach out sooner. Doesn’t matter how many times I have this repair done, it’s unlimited under warranty- that’s why I paid for it. I reached out immediately, your staff just didn’t notify you. I had to when I realized a manager wasn’t aware. He said that even if someone showed up, they would send me away because it was an issue that they couldn’t fix… it’s a cosmetic issue on the tire that I’ve gotten done two times before with them. I think if someone did show up, the service would have been provided. It’s just another excuse. The communication, customer service, and effort this company has is horrendous. I just keep getting excuse after excuse on why they can’t fix my car, why they didn’t show up, why no one has answers for me. Don’t spend your money on them. A customer should feel satisfied after their experience even if there were bumps in the road. This is not the case.
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