System barfed up by not accepting CC info to make purchase. Tried different browsers as that matters on some sites. So I tried phone assistance - Leave a Message. No thanks, I need to get quick resolution. So I had to go to Chat. That was helpful. Download failed. Back to Chat. Provided link that was successful. Egads! Overall experience = very frustrating, but ultimately got to the goal post frustrated and tired from the hoop jumping.
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