Honestly, I wanted to like this site as an alternative to Adobe.First problem is that I wanted one picture, I clicked on it and purchased it (or so I thought). Turns out I only purchased a credit to purchase that picture. Not clear at all. Wasted a lot of time looking around for the picture in my downloads.Meanwhile I also found out that the site charged me twice for the credit (this has since been resolved).Getting in touch with a live agent for the two above problems was confusing. It told me I had 0 minutes to wait and that I was in a chat with someone but I didn't get any window to type in. Turns out I was still in holding (for 5 minutes when it told me zero),Once I finally got through to someone the problems were resolved. I wasn't able to download the picture myself for some reason but the agent did it for me. She also got the reversal done for the double payment.All in all, a bunch of problems that shoudn't have happened. The site should be easier to use and have less negatives if it wants to compete with Adobe.Update: DepositPhotos did their best to make this right with me. They responded to my review (which in itself is pretty unusual these days). They have said they took my feedback seriously and have looked at how to improve for the next person. In addition, they have given me a partial refund on my order, as well as a discount on my next order. I feel they have done everything could possibly expect to make things right and I will certainly give them another try.
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DepositPhotos by VistaPrint is a global creative platform offering 300M+ free and licensed photos, videos, vectors, and audio for personal and commercial use. We also provide AI-powered tools, API integration, and rights-cleared datasets for AI training. Trusted by 40M+ users worldwide since 2009.
