I received bad service from Irene, without understanding and listening to what I asked for. I rated her as "bad" but none of you contacted me to ask why. I wrote you an email twice with my request and took the trouble to formulate it in English (English is not my language) and no one contacted me. I also did not receive a record of my email application, so everything needs to be reworded. You are very bad at your service. You owed me 6 times without justification and made many other mistakes to my detriment. I just despair of you. I have no power. I hope you will find the time to contact me, inquire about what happened to me and correct the injustice. I am feeling very frustrated.
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