As I only wanted one photo, I used live chat. Thanks to the operator, I was quickly able to pay for the photo I required. However, I never received a download link so went back to a different operator. She, after the best part of an hour was a total waste of time and proved no help at all. I then spent more time trying to find my photo. At one time, when I put in the ID number I had been sent with my receipt, the photo that appeared was a seascape, not a coffin as ordered. After more time I eventually found and downloaded my photo. Given all the time I spent with the second operator, either she did not know what she is doing, or was unable to find and download my photo
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