I got wrong and confusing/conflicting information in a chat and ordered the wrong size. I was told I needed size Large instead of XL for my 16 x 20 print after I was sent a screen shot pointing to XL. Then I was told I could reorder the large. When I went to do that, I was stopped at the page where I would have to pay again. I waited in a 5th chat and no one came back in to talk to me. Phoned only to get a recording to use the chat. Meanwhile I spent $20 on the download and money to print which is the wrong size. Run around nightmare.
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