I am writing to express my complete dissatisfaction with the service received. When I made the purchase or download of three images, I was given a specific price, which I accepted. However, upon reviewing my card statement, I noticed that a higher amount was charged, and additionally, there is a second payment that I never authorized.This situation is unacceptable and lacks transparency, and I consider it a fraudulent transaction. Therefore, I have already contacted my financial agent to ensure that the unauthorized charge is not processed.I request an immediate review of this issue, the reversal of the incorrect charges, and written confirmation that this matter will be resolved without affecting my account.I expect a prompt response and a definitive solution.
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