I wish I could give 10 stars out of 5 stars. I had a frustrating and crazy experience many months ago. I applied for a HELOC on an investment property I own free and clear with SOFI. 1.I was not able to talk to a person over the phone. I only communicated by email. 2. The required documentation was more than any first mortgage I have applied for. Because I couldn't get answers to questions, I worked on the application for months. 3. Finally when it came time to sign paperwork, I discovered over $4k in up front costs. This is a HELOC. I gave up in frustration. A few months later, today, I called Desert Financial Credit Union. They took the whole application over the phone the same day with a live person in under an hour. ZERO! up front costs. And a lower interest rate. This is a shocking experience. It would be like having 2 gas stations on your street. One has gas for $20 a gallon and a line around the block and no humans working there. On the other side of the street is a station without lines and $3 a gallon and humans working there.
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For over 85 years, Desert Financial has been Arizona’s most trusted local credit union with over $9 billion in assets, 450,000+ members and nearly 50 branches. Membership eligibility is open across Arizona with contactless solutions making it easy to click, call or come in. As a not-for-profit cooperative, Desert Financial takes pride in sharing success. In 2025, members received $16 million in dividends via the Member Giveback Bonus. Desert Financial is the official retail banking partner of Arizona State University® and the official banking partner of the Arizona Cardinals, NAU Athletics and the NAU Alumni Association. Federally insured by NCUA. Learn more at desertfinancial.com.See more
