I ordered 2 felt cats, one as a present. They looked very realistic and well-made. What I got was a ball of wool and some crafting implements, after waiting one month for delivery. When I contacted them to say I'd been sent the wrong order they said it was the correct order and it was a kit. Funny that. I quote from their listing "Each piece of work is handmade by us and embodies our sweat and joy. Each is slowly made by hand with intention. We create only 1 small batch per year." It's that slowly made it's not made at all!! They offered me a £2 refund. Said it would be very expensive to return despite their site stating refunds were hassle-free. Luckily, I got a full refund from PayPal.
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