I ordered blinds from Deva blinds from Paul who I have to say was not the most personable of people. I was tempted to ask for a quote off a local company as I initially thought I was contacting Wirral blinds and there was some confusion over this when I called what I was led to believe was then and it seem to redirect to deva blinds. I live in Wallasey. I was told by Paul they did not offer any discounts because the products they supplied where of superior quality as was their after sales service they offered. Interestingly my partner paid for blinds to fitted after me which were no different and half the cost. The blinds were ill fitted - the larger of the 3 was unsafe and too heavy for the fittings. The chord snapped within 48 hours of being fitted and I was given instructions to sort it out myself as it was too small a job to call out. Six months later I raised the blind up thinking I heard something hit my window . I struggled anyhow to lift the blind because of the weight . The blind collapsed onto my work surfaces shattering ornaments on the ledge below and had it been on another window I dread to think what could have happened if one of my grandchildren had been standing there when it happened. It actually caught my arm and bruised it because it was so heavy. The after sales service was appalling I felt like I had caused an inconvenience having to call someone out. The girl who took my call was very understanding of my dilemma and at the time however naively said it would not be a problem and it would be sorted out straight away. As soon as Paul became involved his attitude was as if he was doing me a favour. He arrived nearly an hour after the appointment having told me off for saying I had been offfered a specified time. When I showed him my email confirming this he phoned the operator ( the naive girl ) and immediately told her in no certain terms was she to do that again. Paul arrived with no tools despite saying it was a small job. He was too busy with other fittings. He was patronising and I told him that to his face simply because I have never felt so upset by someone supposedly offering a service. Paul told me the man who fitted was inexperienced and hadn’t fitted it correctly. That certainly wasn’t reflected in what he had initially said about the service he was offering and I was paying twice as much for. The blind was unsafe it fitted and the screws had been filed down and I had taken photos to send him this via email. My partner subsequently fitted the blind correctly and safely. I heard nothing back from Paul not even an apology. I would not recommend the products and I certainly would not ever want anything to do with Paul if that is how he chooses to run a business. Horrible experience and one I won’t forget for some time.
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