Placed an order for a mystery box for £15 and it states on their website that I'd be sent £30 worth of products. Also paid £3.49 for Royal Mail 48 hour tracked delivery. Ordered these as part of Christmas gifts. Hadn't been sent my dispatch email by 18th December so I contacted them to ask when my order would be sent. 22nd December I was sent 3 of their wax bars and these were all extremely dirty. The wax bars are for sale for £4 each online so I could have bought these for less than £15. Contacted them again on 22nd to explain I'd been sent 3 very dirty snap bars and this wasn't £30 worth of products. Had a reply from them 26th to say "your mystery box order has not been sent incorrectly. The snap bars you’ve received are only part of your order, and the remaining items will be sent separately." and "The remaining products included in your mystery box will be dispatched shortly, and once they’re on the way, I’ll send over the tracking details." I've still not got anything else and haven't even had another tracking email. Avoid this company! I've asked for a refund now since it's been nearly a month since I placed my order.
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Created in 2019 by Sophie Weeks & Craig Ryder, Devon Wick is a home grown business. We are a business based on the core principles of being eco friendly, quality and fairness.
From a thought created on our sofa to our own premises. We pour, pack and dispatch all our orders by hand. Every candle and wax melt is hand poured and packaged in recyclable boxes. Minimising the impact our business has on the environment in every way possible with being plastic free and using recyclable packaging as our main focus. See more
