I switched my Medicare and had a month to finish the process. It took them three weeks to allegedly fax my doctor. When I called, they gave me a phone number instead of the fax number. I had to initiate a three-way call to get the correct fax number and stayed on the line while it was sent. I asked for a paper form since I don’t have a copier, and they promised to mail it, but it never arrived. Now, I'm just getting the runaround; they refuse to send it, and the person who promised it has no record. They expect me to go to a print shop to get it done myself. I thought switching from my SNP Advantage plan would be easy, but it could have been if they had sent the form on time. Now, it's Christmas Eve, and I have nothing. I won't receive my $200 food allowance because of their delays. I've already reached out to the relevant department for help. My experience with the previous provider was smooth, but I cannot recommend the current service.
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