I switched my Medicare and had a month to complete the process. Unfortunately, it took three weeks for them to supposedly fax my doctor. When I called to inquire, they provided a phone number instead of the fax number. I ended up on a three-way call where they finally got the correct fax number, and I stayed on the line while the fax was sent. I requested a paper form since I lack a copy machine, and they assured me it would be mailed, but I never received it. Now, I'm just getting the runaround; they refuse to send it, and the person who promised to send it has no record of it. They want me to go to a print shop to print it out myself. Initially, I thought switching from my SNP Advantage plan would be straightforward, but if they had sent the form on time, it would have been. Now, it's Christmas Eve, and I have nothing. I won't receive my $200 food allowance because of their delays. I've already contacted the relevant department for assistance. My experience with the previous provider was smooth, but I cannot recommend the current service.
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