UPDATED 21/07/25: After posting the below review I had Davide call and sort this issue out for me, I'm still paying for more than I need but the change in contract they offered me was much more affordable for me and much nearer the actual use I needed. Original:A client I recently took over wanted to continue using Dext for their records. I looked online to get a subscription to take it over and chose the practice essentials one for what I thought was an annual price of £165+VAT. I was really happy and signed up the two clients under my practice account. Roll forward to a month later I get an invoice for another 165+VAT. Confused by this at first until the penny finally dropped I'd actually signed up to £165+VAT a month. A plan so over the top for my needs I would never have purchased it had I understood properly at the time. I contacted Dext support confident they'd empathise with my error and move me to a more sensible plan such as 2 subscriptions of Business essentials which would cost 1/3rd the current price I was unintentionally paying. So far I've had no way to contact the support team, tickets I set up get closed down. A random mobile number has rung me twice in the last 2 days with a guy saying he's brand new to the business there's nothing he can do to help me and he'll need to talk to his manager and ring me back. I feel this should be a really simple solution where I'm moved to a different subscription but so far it feels like they have no interest in helping and just want to enforce an annual contract on me that I can't afford and wouldn't have signed up for had I fully understood the price of it.Unless this gets resolved soon I will never be using this software again as it's left a really sour taste in my mouth and will advise all current and future clients to steer clear.
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