I am a public practice accountant operating an accounting firm in Australia. On April 9, 2024, I subscribed to Dext with the expectation that it would streamline our bookkeeping services.However, on April 17, 2024, I contacted Dext to cancel the subscription because the software was unsuitable for our practice. I requested the removal of our subscription, but I was informed that it was an annual contract and could not be canceled. I explained that we had only used the software for a few days and would not use it again due to its unsuitability for our needs.Under Australian Consumer Law, consumers are entitled to a 10-business-day cooling-off period to change their mind and cancel a contract. Despite this, I am now, eight months after the initial subscription, receiving letters from a collection agency demanding payment for the overdue amount.
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