I was supposed to have a parcel delivered by the end of the day, and I was at home to receive it since I work remotely. The next thing I know, I received a notification stating that a delivery attempt was made but no one was at home to receive the parcel... I was literally in the living room and I did not hear a single knock or doorbell. I immediately contacted the customer service within 5 minutes only to be informed that the courier would knock on the door / ring the doorbell whichever is applicable (their own words). But I did not hear anything? I then asked if the delivery can be redone the same day since its possible that the courier is still around the vicinity given that the notification was only sent 5 minutes ago. I was informed that this arrangement could not be made and the parcel can only be delivered by tomorrow. This whole situation is ridiculous.
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