If there is a negative review, I would give a negative 5 star review. I have a shipment send from overseas and I have arranged to pick up from a service locker via delivery option at DHL homepage few days prior the actual delivery date. On the actual delivery date, while I was engaged in a business meeting, the delivery guy called me and informed me that he is already outside of my house for delivery. Out of surprise, I questioned if he saw my delivery instruction is to send to service locker for self pick up as I won’t be around to receive the package. More surprise when the delivery guy informed me that the service locker is full and no empty locker is available. I am very piss with such a mess, cumbersome and non professional delivery service provided by DHL. They could have co-ordinate and monitor if there is any locker is available before they conduct the delivery service. It’s very clear to me that they just wanna simply clear all the outstanding delivery to meet their delivery KPI, but totally throw the customer request and quality of delivery service down to the drain. Again, when I request the delivery guy to put the parcel at the corner of my unit under the water / gas meter, he just simply put the parcel at the edge of the door step !! It’s fragile item!! They just simply shut their eye, ears and brain off and totally ignore my black and white instruction input via DHL delivery instructions. The entire delivery and operation team should be fired as they are not professional at all
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