I'm not sure why there are so many negative reviews for DHL..Maybe I'm just one of the lucky ones, But I've never encountered any issues with them. I've been using DHL on and off for a long time. I still remember their iconic tv ad promising to deliver by 10.30am next morning. As a curious teenager back then, I decided to test it by sending packages to HK and having my friends to sent packages from HK to me. sure enough , package arrives 10.30 am the next day and sometimes slightly earlier than 10.30am. The doorbel ring and I can hear the delivery man shout , DHL!! as I approach the front door. The experience has left a lasting impression, and even today, I still smile when I chose DHL as my courier choice, recalling that memorable ad. Of course, times have changed, and with the rise of online shopping, achieving such precision is no longer feasible. However, I still trust DHL. I'll never forget the time they went above and beyond to help me with an issue involving another courier company well known for lost and stolen packages. unfortunately , I had fallen victim by their poor service and was left extremely frustrated by their Customer Service that was outsource in a foreign country. The customer service support gave no support at all but instead provide me with useless confusing information and lies. Out of desperation , I called DHL's customer service, even though it wasn't their responsibility to help. To my surprise, the person on the other end listened, offered advice, and guided me on how to resolve the issue. Following his advice, I eventually got my refund from the other courier company. Since then, whenever I have multiple courier choice options while shopping online, I always choose DHL. My packages have always been safe with them and I never forget the assistance they provided, even when they weren't obligated to. Overall I have nothing but positive experiences with DHL. Received my latest package yesterday evening , the process was all smooth and delivery guy was pleasant.
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