On December 10, 2024, I sent a parcel from the Netherlands to myself in Spain.After 50 days, the parcel has still not been delivered.For the past 30 days, I have been trying to find out where it is, without receiving any clear answers.I have been on the phone more than 10 times, with no result whatsoever.Today, at 11:00 a.m., Nathalie disconnected the call in the middle of the conversation, stating: “I am not going to help you.”This service is COMPLETELY UNACCEPTABLE.
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