My shipment with DHL Express has been in transit since December 11. During this time, it has been in the UAE, Bahrain, Italy, and Spain. It arrived in Granada as early as December 16. It traveled thousands of kilometers by plane much faster than it took to be delivered from a nearby local facility to my home. For a service branded as Express, this is hard to understand.However, the most frustrating part is not the delay itself, but the false delivery attempts. On December 17 and December 18, 2025, the courier marked the delivery as “unsuccessful,” claiming that no one answered the door or the phone. This is simply not true. There is always someone at home, 24/7, and my phone is always on. I received no calls and no delivery attempts.If a courier is running late or cannot deliver on a given day, that is understandable. A simple phone call would be enough. I would have agreed to delivery the next day without any issue. But being lied to for a service I paid for is unacceptable.In the end, the shipment was delivered only after three full days of sitting at the destination facility. I also had to contact DHL Express international support myself. The quality of communication was poor: a support agent promised a response within four hours, but I never received any update on my case. I do not know whether her actions affected the final delivery or not, but this does not change the overall experience.This situation shows a complete lack of respect for the customer and for other people’s time. When a company does not respect the people it serves, it destroys trust. For a company of DHL’s level, this is not acceptable.
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