I am regularily receiving Packages from Germany, about once a week. Every now and then the Package is Not being delivered as „Nobody was Home“. Right now I received and email indicating that my package has been delivered to the closest pick up point because at 18:29h nobody was home. Apart from the fact that I work from home and am always available, my husband and my daughter and our 3 dogs (who bark when they hear the doorbell) were there too! It is annoying as now I have to organize a car since the pick up point is 10km away. Our experience is much better with other companies, but unfortunately I cannot choose the deliver company in this case. But I have the feeling the service depends on the effort the driver makes and one of them if very good! And indirectly he confirmed it to me….when he is on holidays the parcels go to the pick up point. What is your explanation for that DHL?
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