Its the import people that are the real problem. we have been dealing with them a few years and always its the back office that gives problems. We should have postponed VAT on our imports but this time we were charged £823 on an import of £363 and there should be no VAT at all. The response from DHL is "not my problem guv" its your problem as we cant correct our mistakes. Only problem is there is very little other choices at the moment to use.
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