Terrible experience! Never again!I ordered a product from Holland on the 30th of August.The seller made a mistake with the address that I pointed our straight away and he changed immediatily.On DHL website I could see the address changed.But on the 5th of Septmber DHL tried to deliver the parcel to the wrong address because DHL Spain still had the wrong address.I ask how is this even possible if online I can see since the change the correct one?The second problem is that they wrote down: Recipient is not present... it is not true because I was home all day... they just had the wrong addree.On the 6th of Septmber I call DHL Spain to ask what happened and they told me they had the wrong address, but not to worry about it because they could change it and reschedule the shipment for monday the 8th of Septmber.Monday the 8th of Septmber I was home all day, no one came and the parcels wasn't delivered.On the 9th of Septmber I checked online to see what was going on and I saw that the parcel was Delivered...I called immediately DHL to know what was going on, and the call center didn't know what was going on.We opened up the first ticket: no 54490852.No one got in touch with me. I called again the day after and they said that they were investigating.I called again the day after still no news of my parcel!They opened up another ticket: 54504598.As per today 12th of Septmber 2025, no answer from DHL!They still don't know where my parcel is... It is incredible as a parcel can disapper in thin air in 2025!We can trace everything but they are not able to check if the driver has delivered the parcel and where...Horrible service, with this I have not only lost my parcel but even the customer I had to work with cause I didn't have the material I needed.I'll never ever again use them as a courrier.
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