I have an important package coming from Madrid to me in Málaga. It arrived in Málaga and was scanned at 8.52 on the 11/12/24.Yesterday (16th) it has still not arrived. I spoke with the only telephone number available and was assured that it would be delivered today(17th) - there is a note to this effect on their website. Today it is not out for delivery. Their recommendation? That I drive the hour and a bit to their depot in Málaga and collect - but there is a risk that it might be on a truck somewhere. Can I speak to Málaga? No - the depots do not have phones (really??)They are very sorry - not of any use. Yesterday another shipment arrived and I asked the driver about the previous one, he told me he had personally helped load it onto a colleague's truck and that it was out for delivery - clearly a lie.They simply do not care and you are completely at their mercy.
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