Shocking company I have been waiting for an important package. A suitcase fir my holiday. I received an email it would be delivered a specific day. I received a call to tell me they were at my gate I went out immediately no one in sight. No van nothing. I tried to call the number it was an answer machine. Then it updates to failed delivery . Si I send an email immediately to customer service . Some ticket response they will get back to me. Since then three emails to customer service and complaints and a message in Facebook telling them I was at home why did the driver lie they have now returned parcel to depot vno attempt to redeliver. I have also written many times to Shein who sent it but all they say is contact DHL. It's overdue it was a quick ship delivery. That's a joke right! I really wanted and needed this suitcase as I'm going to travel the problem if I reorder it will be DHL delivery again. And I've had problems before with this dreadful logistics company. They used to be a good reliable company but not now obviously ! .
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