Sent 2 messages to drop the package at a neighbours because we are on vacation. No response. Package was left a a drop off point. It took me days to find out which one, because the website is not giving any information, and now I am on the 5th day of 5 natural days (of which 2 days the place was not even open) to pick up the package - while still on holidays. Thanks dhl, you outdo yourself every time.
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