Worst service I've ever experienced. I've used DHL, UPS, etc, etc for years and by mistake booked a collection with DHL Ecommerce instead of DHL.
Parcel was not collected. Cannot speak to anyone there. I spoke to DHL directly several times and although they cannot help with Ecommerce they transferred me to a few different numbers - all the same, impossible to talk to anyone.
I rebooked with DHL proper and was collected same day. I've also had a few situations privately with Vinted where the buyer selected DHL Ecommerce and the local drop off places told me the driver hadn't been for 10 days to 2wks. Again, each time, I sent using another provider paid for myself.
Avoid at all costs.
Would be zero stars if that was possible
Claim your business profile now and gain access to all features and respond to customer reviews.
