I was suppose to get my bike delivered on Friday 27/02/26. The parcel was never out as I was tracking it via app and in the end of the day they have written that driver could not access my address. I rang DHL customer service as on 2nd of march I still haven't got any update whatsoever on app/website ZERO. They contacted depo in Tunbridge and they told me they can not find my Bike which cost 3k. First of all who you can lost box 2 meters long and weight 12kg ?? second of all why do you lie ??
its absolutely ridiculous , I will be going through formal complain pathway.
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