I obtained insurance with the company after moving from a provider I had for ten years. The pricing was appealing along with some good extras. However, after a serious accident where I was hit head-on and hospitalized, I faced major issues. My family reported the claim since I was unable to. Now, two weeks later, I called for an update and was told by multiple representatives that there was no claim because I supposedly said I didn’t want to pursue one. How could that be possible while I was unconscious? With my car written off and serious injuries, I was treated rudely and told I didn’t want to claim. I was informed my claim was sent to another entity, but they said it was returned to the company. No one has contacted the Police for necessary details. How is it that two weeks have passed without any action? Is this how customers are treated, especially those involved in serious accidents? I’m now home, just days before Christmas, feeling abandoned and blamed. If I could, I would not choose this company again. Don’t be misled by attractive prices and perks. If I don’t receive contact soon, I will escalate this issue to the financial ombudsman. This service has been utterly unacceptable during a time when I needed help the most.
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Dial Direct has helped more than 1 million customers with their car, van, home, and life insurance needs. Partnering with leading insurers, we find policies designed to suit your individual needs and requirements with a range of optional additional products. Our fully trained staff are on hand and just a phone call away ready to offer information to our customers to help make an informed choice on the products and services they need. Offering immediate insurance cover whether you buy online or over the phone, Dial Direct can help with your insurance needs. See more
