I took out insurance with the company after switching from a provider I had for ten years, attracted by the pricing and extras. However, after a serious accident caused by another driver, I faced significant issues. I was hospitalized for a week, and my family reported the claim on my behalf. Two weeks later, I called for an update and was told there was no claim because I supposedly stated I didn’t want to pursue one while unconscious. My car is written off, and I have serious injuries, yet I was treated rudely. I was also told my claim was sent to another entity, but they said it was returned to the company. No one has contacted the Police for necessary details. It’s been two weeks with no progress or communication. Is this how customers are treated, especially those involved in serious accidents? I’m now home, just days before Christmas, feeling completely stuck. If I don’t hear from them soon, I will escalate this to the financial ombudsman. The service has been utterly disgraceful when I needed support the most, causing me immense stress during my recovery.
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Dial Direct has helped more than 1 million customers with their car, van, home, and life insurance needs. Partnering with leading insurers, we find policies designed to suit your individual needs and requirements with a range of optional additional products. Our fully trained staff are on hand and just a phone call away ready to offer information to our customers to help make an informed choice on the products and services they need. Offering immediate insurance cover whether you buy online or over the phone, Dial Direct can help with your insurance needs. See more
