The billing practices of the service seem quite deceptive based on my experience. After removing several users, the platform suggested that the accounts were closed and that charges would cease. However, at no point did the interface make it clear that deleting a user does not eliminate the license. The only way to halt charges is to find a completely separate section where licenses must be removed manually, which most customers would likely overlook. This arrangement feels deliberately confusing. When a service obscures essential billing actions behind multiple layers and fails to provide warnings during the deletion process, it leads to a situation where customers continue to pay for something they thought they had canceled. Instead of addressing this misleading workflow, the support team directs you to a help center article. For a communications service, transparency should be paramount, yet the billing experience is anything but that. The entire process seemed designed to favor the platform at the expense of the customer.
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Dialpad is the leading Ai-powered customer communications platform that enhances interactions across all channels, providing real-time insights and automation to streamline workflows and elevate every conversation.
