Dialpad support is difficult to get ahold of and wants to blame their terrible software on everything else but them. I've actively lost customers because of how support setup the phone system or lack of responsiveness. When I express my frustrations there is zero lack of empathy or concern that a small business is losing customers because of their shitty software. The program itself will say your phone system is setup one way and in reality support has done something different. There is not autonomy or agency in the settings. I beg you. If you are reading this don't trust dialpad. I don't typically write reviews but I am so frustrated by my entire experience.
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Dialpad is the leading Ai-powered customer communications platform that enhances interactions across all channels, providing real-time insights and automation to streamline workflows and elevate every conversation.
