Extremely Disappointed , Poor Quality and Unfair Return PolicyI purchased two pairs of boots from DIA Studios. Delivery came very quickly but the boots didn’t fit and more disappointingly, the quality was nothing like what was shown online. They looked quite cheap and were absolutely not worth the £75 price tag.I used Klarna for the purchase, as I prefer to see the items first, especially with unfamiliar retailers. Unfortunately, returning the items turned out to be even more frustrating. I expected to pay for the return postage (£10.79), but was shocked to also have £9.50 deducted from my refund. Only after digging into the small print did I find they charge £2 per pair (or £3 for two) plus an additional 5% deduction for Klarna orders.This information was not clearly presented at checkout and feels intentionally misleading. In total, I’ve lost around £20 with nothing to show for it. I was willing to pay for return shipping, but additional deductions for unclear reasons are unacceptable.DIA Studios gets paid in full through Klarna and still penalize customers heavily for returns, there’s no reason the customer should be out of pocket to this extent.I won’t be purchasing from DIA Studios again, and I strongly advise others to be cautious. What looks good online may not reflect reality, and if you need to return something, you may find yourself paying a high price for the mistake.
Claim your business profile now and gain access to all features and respond to customer reviews.
