Ordered boots in a custom calf width. First the good things - the quality of the boots was very good, the leather was soft and comfortable, colour and stitching were all faultless.However, my supposedly custom-sized boots were flapping about on my legs massively - far too much room between boots and leg, definitely not as shown on site pics of same boots.Requested refund because I found boots too big on leg. Was told to send back photo of my original measurement so they could check whether I had done it properly, as they had made boots to what I had given them. Seems no refunds for custom items allowed - even if they don't actually look anything like what you saw on the site.UPDATE: After further discussion and sharing photos of the fit, I was granted a refund but warned this was not usual practice. I was also sent two emails pleading with me to update this review.I have given an additional two stars because I was granted a refund eventually. However, I found the tone of the emails sent to me unsympathetic and patronising. Being told initially that I needed to confirm the measurement - and send a photo of what I had measured, when they give clear instructions for thisnon their site - implied this was my fault for getting it wrong. This did not make me feel like a trusted customer. And then I was asked twice to rewrite this review, which (given I won't buy from them again) seems misguided.Conclusion - boots are worth the money if you buy standard calf sizes. Make up your own mind whether you want to risk a custom order...
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