Metallic cowboy boots cracked after 1 week, now 4 weeks on and the coating is completely peeling away. Tried to ask customer service if they consider this normal, to be told it is wear and tear and essentially my fault. An actual shambles. They won't last long if they blame their consumer for poor quality.**** Edited to address Dia Studios reponse***Below is their reponse verbatim, from two different emails. At no point do they advise that I am not supported by their customer service because I purchased via Asos, in fact It's the first detail I gave them. A big shame that the designs are so lovely but don't be fooled by the poor quality or product matched with terrible customer service. I regret this purchase as they look so tatty already.Working in technical for a brand myself, I find it insulting and unprofessional that the consumer is being blamed for coating peeling after 1 week (2 wears!). This product is not fit for purpose and is an insult to all hard work that goes into fashion product testing and wearer trials in other brands. The following emails are all I received, no name, no sign off, no thanks for your your email. Super unprofessional. "Sorry to hear about this but unfortunately we cannot be held responsible for chips and scuffs upon wear But we do recommend avoiding knocking them against rough or solid surfaces as this will cause damage to the boot""Sorry to hear your disappointment. But we cannot be responsible for damage made upon wear"
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