Absolutely appalled by the service from DID Electrical in Airside, Swords.
We purchased a dishwasher in September 2025. After just three uses, it began displaying an error code every single time it was turned on. It then stopped draining properly and started leaking water all over our kitchen, despite all installation instructions and filter cleaning being followed.
We contacted the store in early November and were told someone would call out by the end of the week. That week passed, no call. We waited another week, still nothing. We phoned again and were told someone would contact us by Sunday. Sunday came and went with no contact.
I then visited the store in person and was dismissively told, “sure they don’t work on the weekends,” and once again assured someone would come out. Three more weeks passed, now the week of Christmas, and still no word. After Christmas, a technician finally contacted us. He was very pleasant and fixed the dishwasher. It worked only a couple of times before showing a different error code. We were told this was “just the machine.”
Two weeks later, we were back to square one, the original error code returned, the dishwasher became unusable again, and it began leaking water.
We contacted the store again and were told someone would call us back. Two days passed, no call. We rang again and were promised the manager would phone first thing the next morning. That was nearly a week ago, and we are still waiting.
The lack of professionalism, communication, and basic customer care is unacceptable. I would strongly reconsider purchasing from this store again.
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At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years.
Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
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