I had a very frustrating experience with Diesel customer service.
I received items with clear sizing inconsistencies: jeans that were significantly larger than expected and shorts that were extremely small, despite ordering a larger size due to missing sizing information on the website.
Instead of resolving the issue efficiently, I was asked over a period of more than two weeks to repeatedly provide detailed measurements and multiple sets of photos. This required a considerable amount of time and effort.
In the end, the solution offered was simply a return — something that could have been processed from the very beginning without such a long and unnecessary process.
Additionally, no return label was included in the package, meaning I had to arrange printing it myself, adding further inconvenience.
Overall, this experience has significantly affected my perception of the brand. I expected a much higher level of customer care.
Claim your business profile now and gain access to all features and respond to customer reviews.
A timeless yet rebellious approach to style.
Shop at the Official Diesel Online Store. Free shipping on orders over €15.
