I had high hopes. I asked alot of questions and they made alot of promises - but as soon as we transferred our record labels catalog over to them that's when reality set in. It was a bait n switch - they have a English speaking "sales team" that disappears the moment you get signed and they leave you with foreign imported responses from a completely different team and the original sales team and will ignore you cuz their job is to make promises, not deliver on them.Upon transferring over - they rejected our obvious cover songs claiming they are remixs for reasons that prove they don't know the law (like length of track being shorter despite melody and lyrics are intact and no copyrighted samples or vocals used from the original, everything remade from scratch as a cover should be)Upon wasting two weeks trying to sort this out the "solution" they offered me was to threaten "we’re here to discuss alternative options, including the possibility of contract cancellation." so we took them up on the offer of contract cancellation since we have a lawyer on staff that is confirming these guys are lying to us about copyright and cover laws while trying to insinuate their policy is law when it is not - they have policy in company that is different than actual law and expect you to respect their policy that every other distro we've dealt with doesn't have, as if its same as law.Even distrokid can properly upload covers so for them to be completely unable to and send us 4 different opinions and stories about what the process would be, it really proves to us they have no idea what is going on but are trying to save face - this is not the type of company I want to deal with where they make up whatever they want to try and save face and somehow your the problem when you point out what they are saying is wrong and different every time someone comments from your company.After being repeatedly disrespected and lied to due to their blunt ignorance on the subject - we got fed up and ended up going to routenote since dig dis had threatened to release us on the first problem we encountered - so we decided it was best to leave.After saying they would release us - dig dis is currently refusing to release us (contract cancelation they threatened to do and we accepted) and is actively fighting the switch over despite the fact we have not released a single new song under dig dis, only transferred our catalog.Dig dis sent this to routenote "We do not agree with the switch because we have a current contract with the label." despite dig dis threatening contract cancelation, us confirming the contract cancel was okay and requesting it to go forward, they are holding onto us out of spite and refusing to release us to routenote.These guys bait n switch - will lie to you instead of listen to you when your paying a lawyer for information they seemingly lack and will grow an attitude with you like YOUR the problem for trying to point out reality to them cuz they policy comes before reality and laws in their company.I would heavily suggest avoiding this company - the extreme lack of professionalism and experience around the laws of the industry really makes us wonder whats going on at this company.Instead of addressing the fact they had been lying to me or that their policy is not law - they would instead like to focus on the fact I called them incompetent despite it being a accurate description of what is happening atm. "not competent; lacking qualification or ability; incapable" <-- this is exactly what their company has been with me but they would rather get upset at the frustrated word we used than realize how they are screwing us around, wasting our time and money, lying to us and expecting us to just go along with whatever they say... these guys are dishonest weasels who have no clue what they are doing, working off policy not law - they will spend all this time being nice to get you signed and than switcharoo on you the moment you get signedI still can't believe they told us they would cancel us - we agreed and formally requested to be canceled - we uploaded our catalog to routenote and they can transfer us in under a week - but since dig dis is holding our label hostage by refusing to release us, routenote can't take over the account due to them saying "We do not agree with the switch because we have a current contract with the label." despite the contract being invalid since we have requested to be released over a week ago now but they are refusing to!-EDIT/UPDATE-Instead of accepting migration of our catalog on beatport, dig dis! decided to issue a takedown notice of our entire catalog before the migration date out of spite. This is not normal practice to force someone to wait an additional 20 days, than issue a takedown, while rejecting migration requests Extremely unprofessional.Stay clear fair warning.
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As one of Europe's leading independent music distributors, we at dig dis! help artists and labels to distribute their music in the digital world on a daily basis.
