TLDR: Unbelievably great and fast customer service! Key remarks: it's reliable and humane. Most customer relations specialists, especially at "major" sites and services, lack humanity and are mainly using pre-written scripts to answer questions (OR they reply with 2-3 sentences to then send the scripted answers).
In-depth: All bad reviews I have seen on here are primarily problems with LPs and deliveries themselves, and I am afraid I disagree with most of said reviews. Shameful to see people complaining either about deliveries, which sometimes (..at least from what I read) do not depend on DF and are *actually* a problem of mailing companies, like Royal Mail's (aren't they the ones who are supposed to track down where the package has gone off to *from* the sender? Completely Royal Mail's fault in my opinion)... or about customer service not replying... just because they are getting flooded with messages, emails, DMs and etc. just like any other regular company gets flooded with the same type of stuff. Sad to see most of negative reviews on here since I feel bad that they even exist in the first place! Unfair ratings, and instead of terrible impressions, I only see terrible ratio towards people from people who simply don't know how to be patient for a reply and can't understand who to turn to in case an issue emerges!
Their support, in fact, didn't reply to me for about 2 or 3 days, but since the moment they did I always got fast responses on my questions with such kindness and appreciation that after some time I felt a bit ashamed asking my silly questions and wasting their time. Nevertheless, they still left clear answers based on the information they had had on their hands and I am more than happy with responses I got. Thanks to Melodie from Diggers Factory's customer service!
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