To start with I would give this zero stars if I could....We purchased a DJI Pocket 2 camera on the 4th September 2025 for £280.50. I had an email from them on 12th September 2025 to say the camera is on back order and no ETA, they suggested a far more expensive alternative and asked if we would like to continue waiting or order the next model up. I politely requested a refund as we did not want to risk waiting too long and said we would look around for alternatives ourselves. I had an email on the 15th September 2025 to say the refund would take 8-10 business days. On the 30th September 2025 I contacted them again to say no refund had been received. They said they would check with their 'accounts team' and come back to me, they never did so I emailed them again on the 2nd October 2025 to say we need a refund issuing by the end of the day. It is now the 6th October and we have not received a refund and unsure if we ever will.I would avoid this company at all costs, they take your money, but do not provide the product or a refund if things go wrong.
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